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I want to offer cloud based Unified Communications, is there a secret sauce?
Submitted by webmaster on October 12, 2012 - 17:03
Provisioning and user management will play a major role in enabling cloud-based services. The flexibility and performance of those cloud-based services along with the providers’ ability to deliver adequate service quality will determine their success or failure...
NetVitesse has partnered with Kurmi software to bring Unified Communications Identity Management (UCIM) to the Mitel market. UCIM is the Mitel edition of Kurmi Software – a product with a proven record at empowering large and small service providers as well as Fortune 100 customers.
UCIM is a provisioning and identity management solution for Unified Communications and Collaboration. UCIM allows Managed Services Providers (MSPs) to deploy new customers and manage their end-users in a fraction of the time previously required. It also provides end-customers with self-management features and end-users with a self-care portal to browse the company’s directory, change their settings, or simply reset their UC passwords.
Advantages of UCIM MSPs
Offering flexibility Change your marketing bundles, advertise new offerings and provide your customers with the ability to trial new functionality.
Multi-level administration Up to 10 levels of administration access with customized privileges for each administration level.
Multi-tenanting Separate and secure the data of your customers.
Multi-vendor Support your customers legacy VoIP systems on the same platform and help them transition to Mitel.
Capacity management Allocate capacity per reseller, customer and department. Monitor license usage and anticipate up-sell opportunities.
In summary, UCIM takes care of all the provisioning complexity while dramatically reducing the workload of your help-desk center so you can focus on what really matters: your customers.
http://blog.mitel.com/i-want-to-offer-cloud-based-unified-communications-is-there-a-secret-sauce/