Services

Inject communications in your processes

Benefits of Communication-Enabled Business Processes

Companies can expect several advantages from introducing IP communications in their business processes:

Bring your company closer to its clients: voice is the priviledged way to get in touch with customers. IP communications open the door to new ways of communicating towards them. Some examples include: a call-back from the company website, new generation of IVR...
Enhance processes: some processes can be slow. Real-time communications can improve them greatly. It is possible to launch automatically communications on certain events (low stock level, a new process step...). These communications can include phone calls, conferences, instant messenging, emails...
Ease the use of IP communications: IP communications provide great functionnality but they can be non-obvious. The ability to build communications inside applications may help use them better. Some examples include: a web application to create conferences, presence information on the intranet...

IP Voice-aware innovation solution

Smartly introducing IP Voice network extended capabilities into your current environments can bring you competitive advantages. Also, sharing front-office IT innovation investments, can be a good strategy depending on the situation.

Do you wish to explore your innovative needs in terms of new front-office IT products/technologies at every place your business requires it? Our consulting people can guide you toward a new product collaboration, from marketing conception to conception and realization. We productize things, quickly.

Goals

Strengthen marketing position and image with State-Of-The-Art driving technologies, visible to customers.
Reduce innovation costs while maintaining a very good level of control with semi-externalized products.

High trends crossing these technologies

New customer-user experience of the relation vendor/vendee
Increased reality: emergency-decision systems
Persisting link with customers (experience revival through personalization)
Virtual/Remote presence to customers

Who can benefit from it?

There are many business segments where technologies such as in-house positioning, presence or Web2.0-telephony can apply.
It primarily concerns hospitality, healthcare, retail, security and education, extendable to many other segments.

Please feel free to contact us. We are always pleased to listen to and discuss your needs.

IP Voice-aware optimization solution

If you have already acquired an IP Telephony system, or you are about to, our consulting people can help you detect, design and realize possible improvements.

Goals

Better Return On Investment, acting as a catalyst for new possibilities to use your IP Telephony.
Lower the Total Cost of Ownership, transforming IP Telephony into a better integrated system.

IT-related unification

Services: Telephony over IP should be just like another ITIL-compliant service to your "internal customers".
Software: Telephony over IP should be a service accessible to other IT software (Software-Oriented Telephony Architectures)
Data: Telephony over IP Data must be using the same data referential as your other IT-pieces do (accounts, billing...)
Infrastructures: Telephony over IP should be just like another software/hardware component in your IT (virtualization...).

Sales-related flows

Smart links between your Call Center and your CRM
Train your company to be operating like a whole Contact Center, closer from its customer

HR and logistics

Build a HRM based on a Contact Center for your HR activity
Redisign security flows and traceability with voice-enabled processes